In the ideal case, nothing other than the shipping method — i.e. whether the goods are packed on pallets or in parcels. Odoo automatically knows the sender and recipient address from the order, and the product weights, as long as they are properly maintained. No other information is needed.

In practice, situations may arise — especially with unusual products — where it is not possible to know at the sales stage how many parcels the goods will require. Even then you don't have to rely on just an estimate: you can wait until the shipment is being packed and update the price at that point. This makes particular sense if you have agreed with the customer on pricing based on actual costs.

If the transport is impossible — for example a 200 kg parcel — the user will be notified. The order can then be split into several smaller parcels and the price calculated for the required number.

If product weights are missing, the delivery pricing will treat them as zero and produce an underweight booking.

The correct solution is to update the weights properly — ask Webbros for tips if this is difficult. If the data exists in a CAD program or from a supplier, it can be imported using various techniques

As a workaround for price enquiries, you can enter a weight manually if you know it from experience. For pallet shipments the weight limit is often high enough that the exact weight does not change the price, so missing data may not matter much.

For the actual shipment, weights can also be obtained via scales. Odoo supports an IoT box that connects devices such as scales directly, so the reading can jump automatically from the device to the Odoo screen. Ask Webbros how this is set up!

Of course they can. To keep things easy, a default parcel size is stored per shipping method, so it does not need to be entered each time. But if the size varies, dimensions can always be entered separately for each delivery.

If the dimensions exceed the carrier's limits, the booking will immediately give a warning — impossible requests cannot be submitted. The same applies to weight.

Labels are not physical stickers — they come as PDF files. Printing them on regular A4 paper means taping them to the parcel, which can feel cumbersome.

Beyond scissors and tape, other options exist. Some use plastic sleeves that also protect against rain. Others load A4 or A5 label paper with a pre-applied adhesive into the printer. Zebra printers can print PDFs directly and can be connected to Odoo via an IoT box.

You can also discuss all of these options with Webbros experts.

PostNord has approximately 2,600 pickup points in Finland — roughly the same as Posti — and shipments can be directed to them as well.

Contact Webbros to enable this feature; it is not available in the basic version at this time.

Every parcel gets its own tracking number, visible in the chatter. The delivery's tracking button opens the tracking page in a browser, so you can follow the shipment right through to the customer — from your own screen. But how does the customer see it?

A message can be triggered from the delivery to the customer and the tracking number included. These message templates are usually already customised for each Odoo installation, so the addition must be made individually. We at Webbros help with this too.

Did you know that delivery notifications can be sent not only by email but also as SMS or WhatsApp messages?